Family owned small business, Free shipping at $500, 5% off online orders, 800-537-6536

Customer Care

RoJen can customize a parts breakdown product catalog for your facility.

We have a knowledgeable customer service to help provide solutions for our customers.

We stock over 10,000 items to get products delivered quickly.

We accept purchase orders, VISA, MC, and Am Ex to expedite orders.

We are family owned and operated and strive to provide great customer service.


Net payment due 30 days from invoice date

Invoices not paid according to terms are subject to monthly service charges of 1.5% per month (18% annually)


Shipments are normally made via the most economical route

Orders under $500 are shipped F.O.B. Columbus, OH. There is a minimum $9 shipping and handling charge

Orders over $500 are prepaid to destination, within the continental United States

All special orders, non-catalog items, are subject to a shipping and handling charge

Claims, Defects & Damage

Claims for shortage must be made within 10 days after receipt of shipment

Items defective in manufacture will be replaced without charge

Our liability is limited to the replacement of defective material and does not extend to damages, losses due to the use or inability to use, or failure to follow specific instructions in the use of any of our products


No returns will be accepted without written authorization or after 60 days from invoice date

Special orders are not returnable

When orders are filled correctly, and unless defective material is involved, returns are subject to a 25% handling charge

Terms & Conditions of Sale

All orders are subject to acceptance by RoJen Company.