30 Day Money Back Guarantee & Refund Policy
At Rojen, we want to ensure that you are 100% happy with your purchase.
- If you have technical or sales queries, do not hesitate to contact us.
- If after you attempted to resolve issues with Support staff and feel the product(s) you purchased does/do not the best fit your requirements, we want to make things right.
Our policy offers a full refund within 30 days of your date of purchase. We’d love to know what went wrong and how we can improve, so please include details about the reason for your refund request if you reach out to us directly.
RoJen.com and our payment process submit the refund immediately and make every attempt to process the refund as quickly as possible.
Requesting a Refund
To request a refund:
- Go to Rojen.com > Account > Orders
- Select the order number of the product you want to refund.
- Select the ellipsis icon (three dots) next to the order total column. This opens a prompt to Request a Refund.
- Note: If you do not see the ellipsis icon, it means the 30-day period has passed.
- Click the link to Request a refund. A Refund Request Form displays.
- Select a refund reason from the drop-down menu and add details about your reason for the refund request.
- Select Request Refund.
An automated response confirming receipt is sent to the email address associated with your account. Once we’ve had a chance to review the request, we will be in touch about the refund process.
Claims, Defects & Damage
- Claims for shortage must be made within 10 days after receipt of shipment.
- Items defective in manufacture will be replaced without charge.
- Our liability is limited to the replacement of defective material and does not extend to damages, losses due to the use or inability to use, or failure to follow specific instructions in the use of any of our products.
- No returns will be accepted without written authorization or after 30 days from invoice date.
- Special orders are not returnable.
- When orders are filled correctly, and unless defective material is involved, returns are subject to a 25% handling charge.
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